Even though the hosting service offered by the different companies seems identical, each provider has got a customized platform with its own modifications and different ways to complete particular things. This is why, a huge knowledge base will be unbelievably useful both for people with no practical experience and for technically experienced users who will sooner or later discover how given operations are accomplished, but will waste precious time meanwhile. The objective of such a knowledge base is to help make the service quick and easy to use, saving users time and efforts. The result is happier customers, as they can quickly find the information they require, and a lot less work for the customer support team members, because usually the vast majority of the questions and difficulties that clients have got are already enumerated in the knowledge base. Given that the articles are professionally written and cover more things, you will be able to get to know more not only about your account, but also about the web hosting service as a whole.
Extensive Online Documentation in Website Hosting
If you have bought your first website hosting
package through our company or have transferred your website over to us, you’ll get accustomed to our platform and our custom-created Hepsia hosting Control Panel before you know it due to the fact that we have compiled an in-depth web-based knowledge base where you can find all the information that you may ever need – both general info with regards to the service as a whole and more specific info about the different features that you can use and the problems that you could stumble upon. The articles are available in two locations. The entire article archive can be accessed via the Control Panel’s Help section. You can find articles that are dedicated to the different features in every Control Panel section as well. You can find out how to do practically everything, from creating an .htaccess file to administering a mailing list, and all the articles feature step-by-step guidelines, so you will never become perplexed due to an ambiguous text. Naturally, in case you chance upon a more specific problem and you cannot find an adequate solution in our knowledge base, you can get in touch with our customer service staff 24x7x365.