There are a handful of ways in which you can contact the web hosting company whose services you’re using, but the one that you will always find irrespective of which company you choose is a ticketing system. This is the least complicated means of communication for different reasons. If no help desk support team member is free at the moment and they are all engaged, a telephone call may not be answered, but a ticket will always be received. Additionally, you can copy and paste large pieces of info without having to worry about spelling errors, and in case a specific issue requires more time to be resolved or a number of responses have to be exchanged, all the information will be in the very same location, so each party can always see the comments written by the other one. The downside of using tickets to touch base with your web hosting provider is that they’re typically separate from the hosting platform, which implies that if you need to supply info or to follow directions, you’ll have to use no less than two different admin dashboards and this number could increase in case you want to administer a handful of domain names. Additionally, many web hosting companies reply to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting for an answer.
Integrated Ticketing System in Website Hosting
In contrast with what you may find with many other web hosting companies, the support ticket system that we use with our website hosting plans is part of the Hepsia Control Panel, which is included with all accounts. You will not have to remember different log-on credentials, as you’ll be able to manage both your tickets and the hosting account itself from a single location. So, in case you have a query or stumble upon an issue, you can get in touch with our client service staff representatives straight away. Our system offers a smart search option. This means that even in case you have sent a lot of tickets through the years, you’ll be able to track down the one that you need without any difficulty. Plus, you can see knowledge base suggestions for resolving commonly experienced complications.