If your hosting supplier provides live chat support, you will be able to talk with a representative in real-time and find out helpful information or get an issue resolved in a timely manner. The key advantage of using chat compared to calling to talk to a live person is that you need only a computer with world wide web access, so that you won't pay any rates in case you are in a different state or country. Furthermore, it is a lot quicker to copy and paste data for instance domain names, usernames or error messages i.e. details that are sometimes difficult to give to the other side over the phone. The live chat is also a much faster way to contact the web hosting supplier's support team compared to using a ticketing system. Last, but not least, in the event that some situation needs a bit more time to be resolved, you are able to do something else entirely while you wait for assistance on the live chat, therefore you will not waste time - something that's impossible when you are on the telephone.