If your hosting supplier provides live chat support, you will be able to talk with a representative in real-time and find out helpful information or get an issue resolved in a timely manner. The key advantage of using chat compared to calling to talk to a live person is that you need only a computer with world wide web access, so that you won't pay any rates in case you are in a different state or country. Furthermore, it is a lot quicker to copy and paste data for instance domain names, usernames or error messages i.e. details that are sometimes difficult to give to the other side over the phone. The live chat is also a much faster way to contact the web hosting supplier's support team compared to using a ticketing system. Last, but not least, in the event that some situation needs a bit more time to be resolved, you are able to do something else entirely while you wait for assistance on the live chat, therefore you will not waste time - something that's impossible when you are on the telephone.
Live Chat Support in Website Hosting
As a part of the support services that we offer for our website hosting plans, we've live chat support that is available every day, even on holidays. You're able to get in touch with us regardless if you already have an account or not, as we can assist you with pretty much anything, ranging from providing you with basic info on our solutions in case you are not our customer yet and you're thinking about purchasing one of our plans, to helping you with setting up an e-mail account in an e-mail client. A part of the problems are more complicated and time-consuming, so you will need to use the ticketing system that is integrated in our Hepsia website hosting Control Panel, but we can save you time and assist you in real time on our live chat for quite a lot of things.