If you ever encounter a problem with your site and are incapable of resolving it on your own, ask the web hosting provider’s customer care staff to help you get the website back online. A prompt solution would be the perfect scenario, but a lot of companies respond within 24 hours and even more, especially if you’re working with a reseller. Even if the problem can be resolved quickly, your website may not work correctly or it may not be accessible at all for a lengthy span of time, so you may lose prospective clients as it is very unlikely that anyone would be willing to come back to a site that’s out of order. Therefore, you need to make sure not only that you can touch base with your hosting provider, but also that they can respond and help you in a well-timed fashion. If a web app update doesn’t proceed smoothly or you erase something by accident, for instance, the site must be fixed speedily in order to prevent lengthened unavailability.