A 99.9% Server Uptime
The primary advantage of developing your very own website hosting platform is that you do not need to be worried about compatibility issues – you configure a special set of software tools in such a way so as to be compatible with a defined set of hardware elements. The end result is something way more solid and reliable, as there are less possible chances of failure. We’ve built our cloud hosting system using time–proven hardware elements coupled with a strongly modified version of Security–Enhanced Linux so as to create a truly risk–free environment for all your sites.
This is why, with each of our website hosting plans packages we offer a 99.9% server uptime guarantee. This uptime guarantee is valid for all datacenters.
A 99.9% Network Uptime
In addition to our cloud hosting system, we’ve also set up our own internal network in all our datacenters. Everything is based on enterprise–class hardware elements built by Juniper. Furthermore, on each router, we have installed a firewall with an elaborate set of rules that will sift all shady requests.
Because of this, in each of our datacenters – in our data center in the USA, in our data center in the United Kingdom, in our data center in Finland, in our data center in Eastern Europe as well as in our data center in Australia, you will enjoy a 99.9% network uptime guarantee. And this guarantee applies to all web hosting services in each and every datacenter.
A 30–Day Money–Back Guarantee
Although we have done everything to lessen all potential risks with our cloud hosting plans and while we provide outstanding customer support, there are cases when the client is simply not satisfied with what we offer. Or he wants to move to a more powerful web hosting solution, like a VPS server or a dedicated server.
That is why we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you aren’t pleased, we will give you your money back.
24/7 Technical Support
If you manage a hosting company, your customer service technicians are very important. That’s why we have diligently assembled a very proficient team of technicians, each with several years of experience behind his back. Thanks to them, we offer 24x7 support with all our hosting plans.
And not only that, our company offers a 1–hour response time guarantee. All customer service questions are responded to within sixty minutes and our average support ticket response time is well under 20 minutes!