A One–Hour Support Ticket Response Guarantee
All your help requests will be dealt with in maximum 1 hour after the trouble ticket or email was received. If your issue needs further assistance from a server administrator, we’ll forward the trouble ticket or the e–mail to the person in charge, right away then leave a note to let you know that more time will be required for discovering the best solution. If you take advantage of our Optional Admin Services package, all of the tasks included there will be performed whenever you like.
An Excellent Customer Support Service
We’ll be available to you 24/7/365 to answer any queries that you may have related to our Control Panel or any of the apps that we have pre–installed for you on the dedicated hosting server. If you also need help with server admin tasks, you can have a glance at our Optional Admin Services package, which includes data backup hard disk space, weekly OS updates, server monitoring and rebooting procedures, as well as installation and problem troubleshooting procedures
A User–Friendly Help Area
Every dedicated web hosting plan is equipped with our free–of–cost Control Panel, which offers a comprehensive knowledge base plus a collection of how–to video tutorials. Whenever you need help working with the Control Panel, just push the Videos or Help buttons situated in the upper right corner.