1 hour ticket response
Fast assistance is our major responsibility and this is why we have a team of well–trained client support engineers who are eager to provide a swift reply to any question that you could have. Just open your client support ticket from the Control Panel and we will get back to you within one hour at the latest. As a matter of fact, we work hard and aim for a 20–minute technical support ticket response time.
A First–Rate Customer Support Service
We have a team of web hosting support techs who will be happy to respond to all your requests whenever you require help. Most of our help desk support team representatives have many years of experience in the website hosting plans industry, which suggests that you can always depend on quick and elaborate answers to your questions.
An Easy–to–Navigate Help Center Section
Built into the Control Panel is an easy–to–navigate Help Center, which offers you a variety of sources of information. You can browse through a frequently updated knowledge base featuring web hosting account administration articles and website management articles, watch our step–by–step video tutorials or have a glance at the F.A.Q. library.